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Login to Customer online Account or call our Operation Department |
on + 852-2891-1446 to check the current balance, |
If the remained products balance is not sufficient for the withdrawal, |
the Company would refuse the application of products withdrawal |
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For withdrawal quantity of the products equal or over 50Kg : |
Prepare the ID card or Passport copy of the Signatory together with the completed |
“Physical Precious Metals Withdrawal Notification Form” |
and fax to +852-2866-6804 or email to pmt@ancoresources.com |
For withdrawal quantity of the Physical Precious Metals products less than 50Kg: |
Call the Operation Direct Line+852-2891-1446 or email to pmt@ancoresources.com |
for making the withdrawal arrangement |
For withdrawal the Jewellery products: |
Call the Operation Direct Line+852-2891-1446 or email to pmt@ancoresources.com |
for making the withdrawal arrangement |
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Upon receiving the payment, all fees and the withdrawal notification received, |
we will verify all documents and arrange the handover date, time and venue |
(**Please see Important Notes to learn more) |
For withdrawal quantity of the Physical Precious Metals products equal or over 50Kg : |
to confirm the handover within two (2) banking days. |
For withdrawal quantity of the Physical Precious Metals products less than 50Kg: |
to confirm the handover on the same Business Day. |
For withdrawal the Jewellery products: |
to confirm the handover on the same Business Day. |
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We will email to confirm the handover |
For withdrawal quantity of the Physical Precious Metals products equal or over 50Kg : |
the “Notification for Confirmation of Withdrawal Reservation” and “Delivery Note” |
issued by the Company will be attached under this confirmation email. |
For withdrawal quantity of the Physical Precious Metals products less than 50Kg: |
the “Delivery Note” issued by the Company will be passed to the Customer |
when the Physical Precious Metals products to be collected by the Customer |
For withdrawal the Jewellery products: |
the “Delivery Note” issued by the Company will be passed to the Customer |
when the Jewellery products to be collected by the Customer |
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Except products to be delivered by globally renowned delivery agent, the Customer's |
authorized representative shall arrive in accordance to the confirmed time and venue |
as mentioned in the “Delivery Note”punctually |
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Products must be examined by the Customer or the Customer's |
representative in person upon handover. Customers need to accept and sign the |
“Receipt of Receiving Products” |
(*For withdrawal quantity of the Physical Precious Metals products equal or over 200Kg, |
please see Important Notes to learn more) |
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