and call our Customer Service Department on + 852-2891-1446 to confirm your
fund deposits and to check the latest Physical Precious Metal price offers
If the Customers “accept” the price offers , our Account Department will email the "Invoice" to our
Customers on the same transaction day. The transaction amount, charges and fees (if any) will be
deducted from the Customer’s Online Account
Our Operation Department will upload an updated statement to the Customer's Online Account
within one (1) banking day after the transaction is made
* Please note that all communications between the Customers and our Company Representatives are recorded and will be used as an evidence of the contents of communications in any disputes. Where the Customer is a non-local Customer and/or if we considered that the phone communication cannot accurately convey the message to the Customer, our Company has the full right to choose “Email” to replace “Telephone” arrangement to provide price offers of the Physical Precious Metals accurately, confirm the transaction prices and quantities with the Customer and etc, while our Company will use any record of Email communications as evidence of the contents of communications in any disputes.
The Customer should select either U.S. Dollars or Hong Kong Dollars for payment and settlement of any one Physical Precious Metals transactions upon the account opening.
If the transaction for purchasing Physical Precious Metals had incurred any charges and fees, we will deduct them and clearly list out on the "Invoice".
Before the Customer using our services, the Customer should peruse, understand, agree and accept , , , , and provided by our Company.